Some people assume that technology can improve any process that is inefficient or broken. While technology can be a great tool it is not always a silver bullet. The process has to be effective. If the process is producing errors or poor quality end products, technology may only help you make errors faster.
Take a power saw. A power saw will allow me to cut boards in less time with less effort on my part as compared to a hand saw. But the power saw will not prevent me from cutting a board short. I have to understand what the board is for, how long it has to be, and the angle of the cut. If not I will waste a lot of time and lumber trying to make one cut.
To improve a process you can follow the DMAIC model.
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